Flights, airlines, and airports have no secrets for you? We are looking for you! Join our On-Board Courier operations team in Hoofddorp, The Netherlands.

Who are we?

Wings on Board is a dynamic and award-winning company with more than 3.200 On Board Couriers (OBC) in 150 countries. OBC’s are individuals who transports goods on-board a commercial flight in a time critical situation. These can be goods from any sort of industry. For example, within the aviation sector, an OBC is a perfect solution for an Aircraft on Ground (AOG) situation.

We are a fast-growing, worldwide operating company with HQ in Hoofddorp, The Netherlands and an office in Mumbai, India. We always take ‘the extra mile’ in what we do best: delivering high priority shipments in the fastest and safest way!

A customer-oriented coordinator acts as a liaison, provides product / services information and resolves any issues that our customers may face with accuracy and efficiency. The target is to provide excellent service standards, respond to customer inquiries and maintain high customer satisfaction.

Tasks and responsibilities

• First point of contact between our international customers (freight forwarders), On Board Couriers (OBC) and suppliers via email and phone
• Quote of OBC requests within 15-30 minutes by finding the best possible flight routes to get the shipment on time at the delivery address
• Book scheduled flights and hotels for our couriers
• Arrange pick up and final delivery of the goods
• Supervise the on-board courier before, during and after the job
• Ensure all necessary (travel- and customs) documents are provided
• Proactively inform the customer on status of the job
• Financial handling/invoicing
• Resolve potential issues during a job
• Evaluate the shipment and come up with improvements
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines, and policies

What we require

• A real team player with a flexible and solution-orientated mindset

Thinking 3 steps ahead is a big advantage

• Experience with travel booking (flight and accommodation)
• A customer and service-oriented attitude, flexibility, and resistance to stress
• Proactive with strong organization and communication skills
• IATA knowledge and experience is an advantage
• Logistics and customs knowledge/experience is an advantage
• Experience with Microsoft Office products and WhatsApp for Business
• Fluent in English (spoken and written) additional languages are a plus
• Our team is operational 365/24/7, we are looking for someone who likes flexible working hours. This means day, evening, night and weekend shifts.
• Ability to multi-task, prioritize, able to deal with stressful situations and manage time effectively

What we offer

• Fulltime position based on 40 hours per week with chance for permanent contract
• Competitive salary and secondary benefits
• A holiday allowance
• Travel allowance
• Flexible working hours
• Pension plan
• The possibility to work from home
• Working from home allowance
• Great work atmosphere in a young, dynamic and international team
• No single day is the same

Do you see yourself working for Wings on Board? Please send an email with your CV and short motivation letter to Jeanine van Dongen, Operations Manager via jeanine.van.dongen@wings-onboard.com. You can also contact Jeanine by phone +31 (0)6 – 29584801 for more information about this position. An assessment is part of the application process.

Please note you will need a valid work visa or permit to work in the Netherlands.

Acquisition in response to this vacancy is not appreciated.