Looking for a challenging job, with a young, dynamic and Award winning company, which employs 2.400 onboard couriers in 125 countries delivering high priority shipments in the fastest way at any desired destination worldwide?

We are looking for a customer oriented service agent!

Tasks and responsibilities:

  • Manage incoming calls and emails
  • Generate sales leads
  • Supervise the onboard courier before, during and after the mission
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

What we require:

  • Proven customer support experience or experience as a client service representative.
  • Fluent in English and French or Spanish (spoken and written).
  • Flexible working hours, willing to work evening- and weekend shifts, if necessary.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

What we offer:

  • Competitive salary and benefits.
  • A dynamic and international working environment.
  • Based at Schiphol Amsterdam, the Netherlands.
  • No single day is the same.

For more information or to apply directly, contact Sander van Woesik or by phone: +31 (0)6 – 2114 0836